Residents’ Level of Satisfaction about Retirement Home Facilities Based on the Happiness Index Measures

Abstract

Happiness index is determined by the key factors of economic variables (income and employment), social factors (education and family life), and health (mental and physical). The satisfaction level affects the happiness index, which is crucial for sustaining the quality of life in any given environment. The surrounding environment includes the management of the facilities offered by the retirement home. Since facility management is a significant indicator of the satisfaction level among retirees, this study aims to focus on the satisfaction level of senior citizens regarding the characteristics of retirement village housing. A questionnaire-based Likertscale approach was designed to capture the demographic profile, satisfaction regarding the internal and external facilities of the retirement home, as well as the other services provided. A total of 116 questionnaires using a face-to-face survey were analyzed using factor analysis. The KMO test was more than 0.5, and Bartlett’s test was p < 0.5, indicating that the factor analysis is considered appropriate for further analysis using the factoring technique. The results indicate that the bedroom and washroom of the retirement home need improvement in terms of space area, while the characteristics of the internal and external space of the house should focus on cleanliness and illumination. The management of the internal facilities needs to be enhanced, while the transport services offered require adjustments to increase access to other places. The design, layout, and finishes of the retirement home highly affect the emotional state of the senior citizen, especially in terms of their feelings towards their previous home as well as their families and friends. The lack of privacy, loss of independence, and insecurity are other factors that reduced their satisfaction with the services and facilities offered at the retirement home. This study also contributes valuable references to policymakers, developers and retirement homes providers in developing retirement homes that cater to the unique requirements of the elderly people in Malaysia and to ensure that their happiness and well-being are given priorities.